Shipping Policy

1. Overview

Eco Connex is committed to delivering genuine EV spare parts safely and efficiently across India.

2. Order Processing

• Orders are processed after confirmation.
• Processing time may vary depending on product availability.
• Customers will be contacted if additional confirmation is required.

3. Shipping Locations

• We currently ship across most locations within India.
• Delivery availability may vary depending on the service area.

4. Delivery Time

• Delivery timelines depend on destination, courier service and product availability.
• Estimated delivery dates are approximate and not guaranteed.

5. Shipping Charges

• Shipping charges, if applicable, will be communicated during the order confirmation process.

6. Order Tracking

• Customers will receive shipment updates whenever tracking information is available.

7. Delivery Attempts

• Please ensure someone is available to receive the shipment.
• Courier partners may make multiple delivery attempts based on their policy.

8. Damaged Shipments

If a package appears damaged during delivery:

• Inspect the package immediately.
• Contact Eco Connex as soon as possible.
• Share photos of the package and product if damage is observed.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

Eco Connex is not responsible for delays caused by incorrect addresses or contact information.

10. Shipping Delays

Unexpected delays due to weather, transportation, public holidays or courier issues may occur.

Eco Connex will make reasonable efforts to keep customers informed.

11. Contact